Ideas & Suggestions for Barracuda MSP

Currently we are told Exchange 2019 is not supported for our clients backups and the agent does not work. I think this should be a top priority since 2019 has been out now for some time and clients like to have their emails backed up.

If a customer is actively linked between Connectwise and the Echo portal then it is included in the notification mix, even if you know that Notifications are turned off in Echo under the Notification tab for the individual machines for directconta...

Windows 10 Anniversary Update and Windows Server 2016 or newer can be configured to support files with longer than 260-character path limit. Unfortunately, we can’t use this feature because BarracudaMSP backup software still has 260-character file...

We sometimes use the software to take files offsite from client computers, but this leads us to the problem of when to setup the backup tasks at night when we are not certain that all users will have their computers on. It would be helpful if you ...

Allow creation of roles. Having everyone as admin makes no sense, especially when certain individuals disable email notifications or change billing plans and prices....

It appears the sort order of accounts in the Manage screen is by username. Can it be changed so as to order the list by Company Name then Account Name? Since the username has to be completely unique across your clients, I am using random usernames...

We have created a notifications template to assign to new computers and clients as we add them to ECHO Platform. However, it would be much simpler if we could just change the default notifications at a global level that are always auto-assigned as...

As an MS CSP, I would love the option to backup to an Azure BBS appliance for my customers.

Integration between Connectwise and Firewalls (FWAas) would be great. We also have Watchguard and they have the ability to automatically create "Configurations", etc. in CW Manage Thanks

Pretty self-explanatory. Having groups is nice but it's limited by design; the ability to nest groups would be a great improvement for further granularity when applying templates, etc.